Return & Refund Policy
Request help with a return
Email us with your order number, the item, and the reason for your request. For an incorrect or damaged item, include photos if available. Contact us for return instructions and the applicable return address before mailing anything.
Return review and refunds
Customer support will review the request and explain the applicable next steps, including any return requirements or charges. If a refund is approved, we will confirm the refund details. Your payment provider may need additional time to post it. Statutory consumer rights apply where required.
Information to include
Tell us the order number, item name, quantity, delivery date, and the reason for the request. If the issue is damage or a wrong item, describe what arrived and keep the item and packaging available while we review your message.
Preparing an authorized return
Follow the return instructions provided for your order. Use packaging that protects the item in transit and retain the shipping receipt and tracking details if available. Ask us before sending an item if the address, labeling, or documentation is unclear.
Refund follow-up
Keep the refund confirmation for your records. If you have a question about the amount, shipping charges, or when a confirmed refund will appear, contact us with the order and refund reference.
Damaged, defective, or incorrect items
Tell us if your request involves damage, a defect, or an incorrect item so we can assess it separately from a change-of-mind return. Any remedies available under applicable consumer law continue to apply.
Business information
- Store
- wmogfpβ’
- Company
- Shanghai Xinghe Huiming Trading Co., Ltd.
- Owner
- Wang Lin
- Business address
- Building 4, No. 686 Nanfeng Highway, Fengcheng Town, Fengxian District, Shanghai, China
- Customer service hours
- 8:00 AM β 10:00 PM Daily
- Phone
- 00852-3588094
- service@wmogfp.com